iQor Wins HR.com’s 2026 Career Development Program of the Year Award
Multi Award-Winning iLead Program Recognized for Mentoring, AI-Powered Insights and Competency-Based Learning
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FT. LAUDERDALE, Fla., Nov. 10, 2026 (GLOBE NEWSWIRE) — iQor, a global leader in customer experience business process outsourcing, has won HR.com’s 2026 Career Development Program of the Year Award for iLead, its mentoring and leadership-development initiative.
The award is part of HR.com’s 2026 Career Development and Mobility Awards, which recognize organizations, HR professionals and solution providers that are transforming how employees learn, grow and advance in their careers.
iLead strengthens employee development at iQor through personalized mentoring, AI-powered coaching insights and competency-based learning. The program began as a country-based mentoring initiative in Trinidad and Tobago and has since evolved into a fully deployed global standard spanning 10 countries, earning a Bronze Stevie Award in 2023, a Brandon Hall Group Gold Award of Excellence in 2024, an HR.com Best Leadership Development Program award in 2025, and a Silver Stevie Award in 2026. Employees build skills, set career goals and prepare for advancement, while leaders identify talent, close development gaps and strengthen succession pipelines, fostering a culture of continuous growth and promotion from within.
“From our first award from HR.com in 2015 to our 50th learning award today, we’ve remained focused on preparing our people pursue a future at iQor,” said Mark Monaghan, vice president of organizational development at iQor. “Through iLead, employees build the skills and confidence to turn their experience and ambition into opportunities to lead, helping increase our supervisor to manager promotion rate to 86% in 2025. Winning Career Development Program of the Year celebrates their growth and the mentors and leaders who make career development part of their everyday work.”
“Great leadership development isn’t something you launch once, it’s something you build into the culture every day,” said John Kruper, senior vice president of global learning and development at iQor. “This award recognizes the work our mentors and leaders put into iLead year over year, and it motivates us to keep raising the bar for what career growth at iQor looks like.”
A full list of HR.com’s 2026 Career Development and Mobility Award winners is available at www.hr.com/awards.
About iQor
iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — Grow, CXBPO, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by advanced analytics and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Learn more at iQor.com.
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